BP
Boitumelo P
1 reviews | Active since Feb 2020
29 Feb 2020, 06:07
BRING BACK MY MONEY
Where's my money, how can you debit my account for more than r6000 meanwhile I received confirmation on the 5 February 2020 that my Cover will be canceled. I want my money, now my other debit are unpaid. Extra cost again for me. You come to people pretenting that you have excellent service meanwhile you just the wors of them all. How can you debit my account without my consent, norgal for so much money!! I want my money back and my unpaid charges to be paid.
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Oneplan Insurance's replyOfficial
02 Mar 2020, 11:40Hi Boitumelo,
We would like to sincerely apologize for the inconvenience caused.
Upon investigation we have identified that the reference number you used when you sent us your cancellation request was for a short term product that you had once enquired about online.
We have since proceeded to cancel your policy and will action a refund shorty.
We would like to sincerely apologize for the inconvenience caused.
Upon investigation we have identified that the reference number you used when you sent us your cancellation request was for a short term product that you had once enquired about online.
We have since proceeded to cancel your policy and will action a refund shorty.
Kind Regards
Oneplan
Oneplan
Oneplan Insurance's reply02 Mar 2020, 11:40
Official
Hi Boitumelo,
We would like to sincerely apologize for the inconvenience caused.
Upon investigation we have identified that the reference number you used when you sent us your cancellation request was for a short term product that you had once enquired about online.
We have since proceeded to cancel your policy and will action a refund shorty.
We would like to sincerely apologize for the inconvenience caused.
Upon investigation we have identified that the reference number you used when you sent us your cancellation request was for a short term product that you had once enquired about online.
We have since proceeded to cancel your policy and will action a refund shorty.
Kind Regards
Oneplan
Oneplan