kS
kim S
1 reviews | Active since Jul 2015
14 Dec 2023, 16:47
Brilliant Service! OnePlan takes the Financial stress away of Hospital Claims!
It is always an incredibly frightening experience when you have to take you Pet to the vet afterhours! The last thing on my mind was the bill, it was to get by Gigi help. I managed to swipe my Onecard for a portion of the claim and had to swipe on credit for the rest... HOWEVER, within a few hours of submitting my claim, Lorraine Kruger had captured my claim and checked in to see how Gigi and I are. So sweet! I just got a very professional, concise and compassionate email from Eamonne Macfarlane that my Hospital claim was approved too. This team has taken the financial stress of the situation away leaving room for me to focus on my Gigi getting better! AWESOME SERVICE!
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Oneplan Insurance's replyOfficial
14 Dec 2023, 17:31Hi Kim
We understand the stress that comes with an ill fur baby. If they are not well, we are certainly not well too. It is for this reason that we always aim to provide concise, effective and compassionate service during your time of need.
We are happy to hear that we were able to be there for you when you and your baby needed us the most. We are also happy to hear that you received amazing service from Lorraine and Eamonne. They both truly represent our team of exceptional service champions who stand at the forefront, ensuring that every client receives outstanding service.
Thank you for taking the time to share your experience and we wish Gigi a speedy and full recovery.
Regards,
One Plan
We understand the stress that comes with an ill fur baby. If they are not well, we are certainly not well too. It is for this reason that we always aim to provide concise, effective and compassionate service during your time of need.
We are happy to hear that we were able to be there for you when you and your baby needed us the most. We are also happy to hear that you received amazing service from Lorraine and Eamonne. They both truly represent our team of exceptional service champions who stand at the forefront, ensuring that every client receives outstanding service.
Thank you for taking the time to share your experience and we wish Gigi a speedy and full recovery.
Regards,
One Plan
Oneplan Insurance's reply14 Dec 2023, 17:31
Official
Hi Kim
We understand the stress that comes with an ill fur baby. If they are not well, we are certainly not well too. It is for this reason that we always aim to provide concise, effective and compassionate service during your time of need.
We are happy to hear that we were able to be there for you when you and your baby needed us the most. We are also happy to hear that you received amazing service from Lorraine and Eamonne. They both truly represent our team of exceptional service champions who stand at the forefront, ensuring that every client receives outstanding service.
Thank you for taking the time to share your experience and we wish Gigi a speedy and full recovery.
Regards,
One Plan
We understand the stress that comes with an ill fur baby. If they are not well, we are certainly not well too. It is for this reason that we always aim to provide concise, effective and compassionate service during your time of need.
We are happy to hear that we were able to be there for you when you and your baby needed us the most. We are also happy to hear that you received amazing service from Lorraine and Eamonne. They both truly represent our team of exceptional service champions who stand at the forefront, ensuring that every client receives outstanding service.
Thank you for taking the time to share your experience and we wish Gigi a speedy and full recovery.
Regards,
One Plan