AG
Amy G
1 reviews | Active since Dec 2021
21 Jan 2026, 11:26
Both dogs are finally set up with pet insurance, our second dog took a bit longer because he was apparently younger than a specific age
Both dogs are finally set up with pet insurance, our second dog took a bit longer because he was apparently younger than a specific age. Today I had to request a refund for the first time, I did so on the app but I wasnt sure if I followed the process correctly. But the watsapp staff are very helpful if you wait a bit to speak with an agent.
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Replies (1)
Oneplan Insurance's replyOfficial
21 Jan 2026, 11:29Hi Amy,
Thank you for sharing your experience. We’re pleased to hear that both your dogs are now successfully set up with us. We appreciate your patience during the process, especially with your second dog, and we’re glad to know that your first refund request was supported by our WhatsApp team. It’s great to hear that our agents were helpful in guiding you through the process and providing clarity when needed.
Thank you for sharing your experience. We’re pleased to hear that both your dogs are now successfully set up with us. We appreciate your patience during the process, especially with your second dog, and we’re glad to know that your first refund request was supported by our WhatsApp team. It’s great to hear that our agents were helpful in guiding you through the process and providing clarity when needed.
Your feedback is valued and helps us continue improving the experience for our members.
Thank you for choosing Oneplan.
Kind regards,
Oneplan.
Thank you for choosing Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply21 Jan 2026, 11:29
Official
Hi Amy,
Thank you for sharing your experience. We’re pleased to hear that both your dogs are now successfully set up with us. We appreciate your patience during the process, especially with your second dog, and we’re glad to know that your first refund request was supported by our WhatsApp team. It’s great to hear that our agents were helpful in guiding you through the process and providing clarity when needed.
Thank you for sharing your experience. We’re pleased to hear that both your dogs are now successfully set up with us. We appreciate your patience during the process, especially with your second dog, and we’re glad to know that your first refund request was supported by our WhatsApp team. It’s great to hear that our agents were helpful in guiding you through the process and providing clarity when needed.
Your feedback is valued and helps us continue improving the experience for our members.
Thank you for choosing Oneplan.
Kind regards,
Oneplan.
Thank you for choosing Oneplan.
Kind regards,
Oneplan.