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vanstaden.jeanpierre vanstaden.jeanpierre
1 reviews | Active since May 2016
15 May 2025, 18:52
Blaze of Fury
I will say besides the administrative nightmare it has been trying to have the my oneplan card delivered to the correct address, when I called in a fury to fight Mbali Vilakazi was able to handle my query efficiently and without hesitation. Well done. Thank you for keeping to your promise and getting back to me with feedback once you were able to confirm same.
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Oneplan Insurance's replyOfficial
15 May 2025, 19:04Hi Jean-Pierre,
Thank you for your honest feedback. We sincerely apologise for the frustration you experienced with the card delivery process. That said, we’re truly pleased to hear that Mbali was able to step in, handle your query efficiently, and follow through with clear and timely feedback. We’ll be sure to commend her for her professionalism and commitment to resolving your concern.
Thank you for giving us the opportunity to make things right.
Kind regards,
Oneplan.
Thank you for your honest feedback. We sincerely apologise for the frustration you experienced with the card delivery process. That said, we’re truly pleased to hear that Mbali was able to step in, handle your query efficiently, and follow through with clear and timely feedback. We’ll be sure to commend her for her professionalism and commitment to resolving your concern.
Thank you for giving us the opportunity to make things right.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 May 2025, 19:04
Official
Hi Jean-Pierre,
Thank you for your honest feedback. We sincerely apologise for the frustration you experienced with the card delivery process. That said, we’re truly pleased to hear that Mbali was able to step in, handle your query efficiently, and follow through with clear and timely feedback. We’ll be sure to commend her for her professionalism and commitment to resolving your concern.
Thank you for giving us the opportunity to make things right.
Kind regards,
Oneplan.
Thank you for your honest feedback. We sincerely apologise for the frustration you experienced with the card delivery process. That said, we’re truly pleased to hear that Mbali was able to step in, handle your query efficiently, and follow through with clear and timely feedback. We’ll be sure to commend her for her professionalism and commitment to resolving your concern.
Thank you for giving us the opportunity to make things right.
Kind regards,
Oneplan.