TG
Tamarin G

1 reviews | Active since Apr 2014

02 Nov 2016, 06:58

Blant lie

<p>At 6:31am this morning I received a call from Oneplan looking for my partner. I gave them the correct cellphone number but also explain he was still asleep and you can't phone people at 6:31am, it's inappropriate. I asked her to phone back after 8am, she said not a problem and we hung up. Not even 10 seconds later I can hear his phone ringing. How rude?!! There are business hours for a reason, there have to be boundaries about appropriate customer contact but also don't lie to me when you say you won't do something. That one staff member has damaged my thoughts about Oneplan and I now trust you a little less. It cannot all be about what you want - it's called a relationship for a reason, it's about more than just yourself or your organisation. Don't behave inappropriately and don't lie to me. Uncool Oneplan.</p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply03 Nov 2016, 12:49
Official

Hi Tamarin,

At the outset we apologise profusely for this.

We were unable to contact you and have had a telephonic conversation with Andrew.

This is not our normal business practice and have ensured that this matter has been addressed to prevent any further re-occurrence.

We assure you of our best intentions at all times.

Kind Regards

OnePlan