AC
Anilda C
1 reviews | Active since Apr 2019
19 Feb 2021, 12:14
Bitterly disappointed - Hospital Claims
I have used Oneplan for my dad since 2015. I am very disappointed in Oneplan on how they have failed to come through for me with my father's recent hospitalization. They do not give clear feedback, their turnaround time is appalling and they have not delivered on their promise.
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Oneplan Insurance's replyOfficial
19 Feb 2021, 17:41Good day Anilda,
Firstly, we would like to offer our sincerest apologies for the inconvenience caused. We do have your fathers’ best interest at heart and wish that he is having a speedy recovery.
As per the telephonic conversation with our claims department we have proceeded to process the refund for the illness claim and the payment should take effect by end of next week. Once we receive the outstanding doctor’s invoice, we will process that claim accordingly.
Firstly, we would like to offer our sincerest apologies for the inconvenience caused. We do have your fathers’ best interest at heart and wish that he is having a speedy recovery.
As per the telephonic conversation with our claims department we have proceeded to process the refund for the illness claim and the payment should take effect by end of next week. Once we receive the outstanding doctor’s invoice, we will process that claim accordingly.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Feb 2021, 17:41
Official
Good day Anilda,
Firstly, we would like to offer our sincerest apologies for the inconvenience caused. We do have your fathers’ best interest at heart and wish that he is having a speedy recovery.
As per the telephonic conversation with our claims department we have proceeded to process the refund for the illness claim and the payment should take effect by end of next week. Once we receive the outstanding doctor’s invoice, we will process that claim accordingly.
Firstly, we would like to offer our sincerest apologies for the inconvenience caused. We do have your fathers’ best interest at heart and wish that he is having a speedy recovery.
As per the telephonic conversation with our claims department we have proceeded to process the refund for the illness claim and the payment should take effect by end of next week. Once we receive the outstanding doctor’s invoice, we will process that claim accordingly.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan