LC
Lauren C
1 reviews | Active since Feb 2021
29 Dec 2023, 08:15
Biggest ****
I was initially surprised by how quickly they sorted everything out and Paul was so helpful and friendly, however, what they don't tell you is that they sucker you in to signing up with empty promises and then vanish off the face of the earth. Firstly, my car isn't even covered as I can't upload the pics on the app and no one seems bothered to help. Secondly, I've now been trying to cancel my policy but have not had a single reply to any of my emails or messages. I can only imagine what a nightmare it must be to claim from them. And they ask you to leave a review on here as soon as they've signed you up so they get glowing reviews, because their sales people are really good. Seems it's just a trap to grab your money and then they wash their hands.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
29 Dec 2023, 09:16Hi Lauren,
We would like to express our sincere gratitude for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly value the opportunity to address and enhance the aspects of our service that may have fallen short of your expectations.
We would like to express our sincere gratitude for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly value the opportunity to address and enhance the aspects of our service that may have fallen short of your expectations.
We sincerely apologize for any inconvenience your recent experience may have caused, and we deeply regret that it did not align with the high standards we strive to uphold at One Plan.
Please be assured that we take your complaint seriously, and we have promptly escalated the matter to the relevant department for immediate attention and resolution.
In our commitment to resolving this issue promptly, a dedicated consultant from our team will be reaching out to you shortly. Their goal will be to provide further assistance, address your concerns personally, and ensure that we rectify any shortcomings in your experience.
We understand the importance of making things right, and our team is dedicated to restoring a positive and satisfactory experience for you.
Once again, we apologize for any disruption this may have caused, and we genuinely appreciate your patience and understanding as we diligently work towards resolving this matter.
Regards,
One Plan
Regards,
One Plan
Oneplan Insurance's reply29 Dec 2023, 09:16
Official
Hi Lauren,
We would like to express our sincere gratitude for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly value the opportunity to address and enhance the aspects of our service that may have fallen short of your expectations.
We would like to express our sincere gratitude for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly value the opportunity to address and enhance the aspects of our service that may have fallen short of your expectations.
We sincerely apologize for any inconvenience your recent experience may have caused, and we deeply regret that it did not align with the high standards we strive to uphold at One Plan.
Please be assured that we take your complaint seriously, and we have promptly escalated the matter to the relevant department for immediate attention and resolution.
In our commitment to resolving this issue promptly, a dedicated consultant from our team will be reaching out to you shortly. Their goal will be to provide further assistance, address your concerns personally, and ensure that we rectify any shortcomings in your experience.
We understand the importance of making things right, and our team is dedicated to restoring a positive and satisfactory experience for you.
Once again, we apologize for any disruption this may have caused, and we genuinely appreciate your patience and understanding as we diligently work towards resolving this matter.
Regards,
One Plan
Regards,
One Plan
LC
Lauren C's updateReviewer Update
04 Jan 2024, 07:40Thanks, initially your chatbot told me to email my cancellation to *** and then someone called and told me to email my cancellation to ***. I sent the email to both and have not received a reply. Heck, I even sent the email to *** because I just want a ****** response!! The premium has now gone off my account and I want a refund! How is it this hard to process my request?!
LC
Lauren C's update04 Jan 2024, 07:40
Reviewer Update
Thanks, initially your chatbot told me to email my cancellation to *** and then someone called and told me to email my cancellation to ***. I sent the email to both and have not received a reply. Heck, I even sent the email to *** because I just want a ****** response!! The premium has now gone off my account and I want a refund! How is it this hard to process my request?!