DV
Derick V
1 reviews | Active since Jan 2019
28 Mar 2026, 18:07
BEWARE - WORST INSURANCE COMPANY
Absolute pathetic 'service' if you can even call it that. There is no way to get hold of anyone to even query something on the plan. Now that I've decided I've had enough, I want to cancel my subscription, guess what? Thats impossible too because no one answers my calls, whatsapp takes almost an hour to respond and then if I don't respond in 2min they close the chat. I'm fed up with this useless company who *****s my money every month. My next debit order will be reversed at my bank if I can't get this contract cancelled.
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
29 Mar 2026, 08:49Dear Derick,
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about the frustrating experience you’ve had when trying to reach us and request a cancellation. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and added stress this has caused.
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about the frustrating experience you’ve had when trying to reach us and request a cancellation. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and added stress this has caused.
We want to assist you as quickly and smoothly as possible. If you need urgent assistance, our emergency line is available on ***. This line is here to help when you are unable to reach us through other channels.
If you would like to cancel your policy, please send an email to *** and include your policy number in the subject line. A consultant will contact you directly to assist with the cancellation process and ensure everything is finalised correctly.
If you would like to cancel your policy, please send an email to *** and include your policy number in the subject line. A consultant will contact you directly to assist with the cancellation process and ensure everything is finalised correctly.
We completely understand your frustration, and we appreciate you giving us the opportunity to resolve this for you. Your feedback is important to us, and we will review your experience internally to prevent this from happening again.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Mar 2026, 08:49
Official
Dear Derick,
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about the frustrating experience you’ve had when trying to reach us and request a cancellation. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and added stress this has caused.
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about the frustrating experience you’ve had when trying to reach us and request a cancellation. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and added stress this has caused.
We want to assist you as quickly and smoothly as possible. If you need urgent assistance, our emergency line is available on ***. This line is here to help when you are unable to reach us through other channels.
If you would like to cancel your policy, please send an email to *** and include your policy number in the subject line. A consultant will contact you directly to assist with the cancellation process and ensure everything is finalised correctly.
If you would like to cancel your policy, please send an email to *** and include your policy number in the subject line. A consultant will contact you directly to assist with the cancellation process and ensure everything is finalised correctly.
We completely understand your frustration, and we appreciate you giving us the opportunity to resolve this for you. Your feedback is important to us, and we will review your experience internally to prevent this from happening again.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
DV
Derick V's updateReviewer Update
30 Mar 2026, 16:09I now see a missed call from you followed by an email asking to "continue to support" me which is ironic since the only time you ever supported me was when signing me up to take me money.
I have since rep**** to the email asking how to cancel.
Your company just cant take no for an answer. I can see why people hate you.
I have since rep**** to the email asking how to cancel.
Your company just cant take no for an answer. I can see why people hate you.
DV
Derick V's update30 Mar 2026, 16:09
Reviewer Update
I now see a missed call from you followed by an email asking to "continue to support" me which is ironic since the only time you ever supported me was when signing me up to take me money.
I have since rep**** to the email asking how to cancel.
Your company just cant take no for an answer. I can see why people hate you.
I have since rep**** to the email asking how to cancel.
Your company just cant take no for an answer. I can see why people hate you.