SB
Sharon B
1 reviews | Active since Aug 2015
24 Jan 2022, 19:45
Beware Oneplan Pet Insurance twice annually policy premium increases
I have 2 pet hospital pet insurance policies with Oneplan. On the 1/7/2021 both plans received an increase. Today I received an email to say that both my plans will be going up on 1/3/2022. This is 2 increases in one year, 8 months apart!!! Reasons for increase was breed, age and claims history. My one dog is a crossbreed and is 4 years old. I have also never claimed for an accident or incident for either of my dogs since being on the hospital plan. Do not get me wrong, I do not have a problem with annual premium increases but this is rediculous, 2 increases 8 months apart and I have not even submitted a claim and only used the pet med booster for one of my pets. You should advise possible new clients that they will receive 2 increases annually so they know what to expect.
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Oneplan Insurance's replyOfficial
25 Jan 2022, 12:26Good day Sharon,
Thank you for taking the time to bring this to our attention. We do have your fur-babies best interest at heart.
Kindly note that the increase in the premium for 2021, was scheduled to take effect on 1 July 2021, due to the financial uncer*****y created by the COVID pandemic there was no increase effected in March, which usually is the case for annual increases.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your pet when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and wanted to share the basis for our adjustments to your premium as of 1st March 2022 in the hope that this provides an understanding of our decision.
Kindly note that there are certain factors that are taken into consideration such as the age and breed of your fur-baby. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the increase is based on individual risk profile for each pet on the policy.
The policy standard increase happens in March annually, depending on the inception date of the policy we do a review on the premium increase in July to ensure that the there is a balance. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current and fair in line with our TCF commitment to all our clients. The increase also plays an important role to ensure that we continue to provide quality insurance to our fur-babies.
It has been a pleasure providing your fur-baby with much needed health cover for the unexpected, expected and everything in between and we hope that you will allow us to continue to cover your pet’s health for the years to come.
We have acknowledged your complaint and would like to apologize for any inconvenience caused. We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We do have your fur-babies best interest at heart.
Kindly note that the increase in the premium for 2021, was scheduled to take effect on 1 July 2021, due to the financial uncer*****y created by the COVID pandemic there was no increase effected in March, which usually is the case for annual increases.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your pet when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and wanted to share the basis for our adjustments to your premium as of 1st March 2022 in the hope that this provides an understanding of our decision.
Kindly note that there are certain factors that are taken into consideration such as the age and breed of your fur-baby. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the increase is based on individual risk profile for each pet on the policy.
The policy standard increase happens in March annually, depending on the inception date of the policy we do a review on the premium increase in July to ensure that the there is a balance. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current and fair in line with our TCF commitment to all our clients. The increase also plays an important role to ensure that we continue to provide quality insurance to our fur-babies.
It has been a pleasure providing your fur-baby with much needed health cover for the unexpected, expected and everything in between and we hope that you will allow us to continue to cover your pet’s health for the years to come.
We have acknowledged your complaint and would like to apologize for any inconvenience caused. We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply25 Jan 2022, 12:26
Official
Good day Sharon,
Thank you for taking the time to bring this to our attention. We do have your fur-babies best interest at heart.
Kindly note that the increase in the premium for 2021, was scheduled to take effect on 1 July 2021, due to the financial uncer*****y created by the COVID pandemic there was no increase effected in March, which usually is the case for annual increases.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your pet when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and wanted to share the basis for our adjustments to your premium as of 1st March 2022 in the hope that this provides an understanding of our decision.
Kindly note that there are certain factors that are taken into consideration such as the age and breed of your fur-baby. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the increase is based on individual risk profile for each pet on the policy.
The policy standard increase happens in March annually, depending on the inception date of the policy we do a review on the premium increase in July to ensure that the there is a balance. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current and fair in line with our TCF commitment to all our clients. The increase also plays an important role to ensure that we continue to provide quality insurance to our fur-babies.
It has been a pleasure providing your fur-baby with much needed health cover for the unexpected, expected and everything in between and we hope that you will allow us to continue to cover your pet’s health for the years to come.
We have acknowledged your complaint and would like to apologize for any inconvenience caused. We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We do have your fur-babies best interest at heart.
Kindly note that the increase in the premium for 2021, was scheduled to take effect on 1 July 2021, due to the financial uncer*****y created by the COVID pandemic there was no increase effected in March, which usually is the case for annual increases.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your pet when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and wanted to share the basis for our adjustments to your premium as of 1st March 2022 in the hope that this provides an understanding of our decision.
Kindly note that there are certain factors that are taken into consideration such as the age and breed of your fur-baby. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the increase is based on individual risk profile for each pet on the policy.
The policy standard increase happens in March annually, depending on the inception date of the policy we do a review on the premium increase in July to ensure that the there is a balance. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current and fair in line with our TCF commitment to all our clients. The increase also plays an important role to ensure that we continue to provide quality insurance to our fur-babies.
It has been a pleasure providing your fur-baby with much needed health cover for the unexpected, expected and everything in between and we hope that you will allow us to continue to cover your pet’s health for the years to come.
We have acknowledged your complaint and would like to apologize for any inconvenience caused. We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan