SM
Sammy M
1 reviews | Active since Jul 2019
02 Mar 2026, 20:29
Beware of One plan insurance
I join this one plan insurances and i cancell it, due to many reasons. They keep deducting my money every month, it costing me petrol energy and time to go to my bank branch to reverse my money. i sent them email asking them very nicely to cancel this thing I don't want it they didn't, eventually they call me I told them I don't want this thing they must cancel it and finally they.did cancel it and send me email to confirm cancelation , that was last week. But today they deducted my money again, im sick and tired of this nonsense, people stay away from this Oneplan insurance coz should it happen that u don't need their service they will keep taking your money
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Oneplan Insurance's replyOfficial
03 Mar 2026, 07:12Dear Sammy,
Thank you for taking the time to share your experience with us.
Please note that a comprehensive investigation has been completed. Our records confirm that you submitted a cancellation request on 16 February 2026, and our team made several attempts to contact you to assist with this request.
As outlined in our terms and conditions, there is a thirty-one (31) day (one calendar month) notice period for all cancellation requests. Based on the date your request was received, the notice period will be served during March 2026, and the policy will therefore terminate on 1 April 2026. This information has already been communicated to you via SMS and email.
Kindly be advised that a debit will be processed to collect the premium due for March 2026, in accordance with the notice period requirements.
All applicable terms and conditions form part of your policy documentation and remain binding throughout your engagement with us. While we remain committed to assisting you within the parameters of these terms, we must ensure fair and consistent treatment of all clients in alignment with Oneplan’s TCF (Treating Customers Fairly) principles.
We trust this provides clarity on the matter and regret that you have chosen to discontinue your policy with us.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Mar 2026, 07:12
Official
Dear Sammy,
Thank you for taking the time to share your experience with us.
Please note that a comprehensive investigation has been completed. Our records confirm that you submitted a cancellation request on 16 February 2026, and our team made several attempts to contact you to assist with this request.
As outlined in our terms and conditions, there is a thirty-one (31) day (one calendar month) notice period for all cancellation requests. Based on the date your request was received, the notice period will be served during March 2026, and the policy will therefore terminate on 1 April 2026. This information has already been communicated to you via SMS and email.
Kindly be advised that a debit will be processed to collect the premium due for March 2026, in accordance with the notice period requirements.
All applicable terms and conditions form part of your policy documentation and remain binding throughout your engagement with us. While we remain committed to assisting you within the parameters of these terms, we must ensure fair and consistent treatment of all clients in alignment with Oneplan’s TCF (Treating Customers Fairly) principles.
We trust this provides clarity on the matter and regret that you have chosen to discontinue your policy with us.
Kind regards,
Oneplan.
Kind regards,
Oneplan.