Below Par

I'm not one to complain but I think this needs a mention.

I've been a Client of OnePlan for over a year, I have never claimed and I have added multiple items under my Short-term cover.

I have recently sold a specific vehicle which was insured by them and replaced it with the same vehicle Make and year model.

I try to add the new vehicle to my cover and because they do not have it listed on the system (Due to a different OEM engine capacity) they will not insure it. Yet I personally know of another persons vehicle with a different year model but the same make and engine capacity as mine which is being insured.

As an existing client I'd expect more. I'd expect them to make sure they get the vehicle on to the system like they did with the others.

I'm highly considering cancelling my existing cover for another vehicle which is insured by them and moving it to an insurer who listens to and takes their clients seriously.

Really poor responses as to why they aren't willing to take on the car. But anyway, I'll search for a insurance company who can do better and start insuring from next month.