Been trying to cancel since middle 2015

I have tried multiple avenues in an attempt to cancel this policy. <br> When I call, I get asked to Email, when I email I get an automated response saying someone will contact but to no avail. <br> I have even tried to online chat functionality, and low and behold I get asked to call, which I now refuse to do. <br> The person on chat has just responded saying they have escalated with the cancellation department and asked to back date from 1 September 2015, I have asked for a time line, however - No reply and got logged off the chat. <br> <br> Please can someone call me regarding ticket number *** as well as today's chat. <br> This is now absolute madness. <br>