1 reviews | Active since Jul 2010
Been struggling to get proper feedback from Oneplan for over a week
Been struggling to get proper feedback from Oneplan for over a week. I write a reply on their email and then they don't bother reading the history and then ask for something else or same thing that has been dealt with 2mails ago.. one person say we need this, the next something else, the tell me that my script was R229 and and they loaded R300 on card so I swiped more.. but R229 is less than R300.. when I mentioned that thet just ignored me and the asked for something else again that was discussed already. Tired of going in circles where 1person should deal with it from a-z... And today to top it, I contacted them om whatsapp asking to please help this sorted.. consultant Shannon didn't even read my query, rep**** with thank you for taking my call (what call???). And send me papers to upgrade my pet insurance.. I don't even have pet insurance.. and then when I rep**** you have the wrong person, she just ended the conversation.. so no help at all.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan