MB
Michael B
1 reviews | Active since Aug 2021
04 Aug 2025, 13:31
Be careful!
Had to claim on two seperate medical events on 18th July and 28th July, and they are saying these are related events, even though I have letter from Vet confirming they are two very seperate events, and in their own policy wording it states the following "The fourteen (14) day waiting period will not apply to unrelated conditions." - I have lodged a formal complaint and will be going to Ombudsman should this not be resolved.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
04 Aug 2025, 14:16Dear Michael,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we have escalated your policy to the relevant department for further assistance. A consultant will be in contact with you to assist further and advise.
We sincerely apologize once again and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we have escalated your policy to the relevant department for further assistance. A consultant will be in contact with you to assist further and advise.
We sincerely apologize once again and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply04 Aug 2025, 14:16
Official
Dear Michael,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we have escalated your policy to the relevant department for further assistance. A consultant will be in contact with you to assist further and advise.
We sincerely apologize once again and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we have escalated your policy to the relevant department for further assistance. A consultant will be in contact with you to assist further and advise.
We sincerely apologize once again and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
MB
Michael B's updateReviewer Update
04 Aug 2025, 14:28So got a call now saying claim was approved, after fighting back and forth through whatsapp and having to do a complaint escalation, and me having to chase you guys, all while dealing with a sick dog and having to fight you guys, and not even a free month offered, or anything as an apology - do better
MB
Michael B's update04 Aug 2025, 14:28
Reviewer Update
So got a call now saying claim was approved, after fighting back and forth through whatsapp and having to do a complaint escalation, and me having to chase you guys, all while dealing with a sick dog and having to fight you guys, and not even a free month offered, or anything as an apology - do better