Battle to access app...

Hi Hestr,

Thank you for taking the time to bring this to our attention.
 
We would like to apologize for any issues that you may have experienced while using the Oneplan App. 
Kindly note that should our clients experience any issues with the App, we have alternative options for clients to utilize. Clients may contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist you. 
We have launched a new version of the Oneplan App which is version 46 (4.4.10) for our Android users. Please kindly check if you have the most recent version of the App and please kindly ensure that all notifications are allowed for the App to fully work, however, should you experience any difficulties while using the Oneplan App, they can send a "call me back" request directly from the App and one of our friendly consultants will be in contact with the client.
       
We have since proceeded to forward your details to the relevant department. One of our consultants will be in contact with you to assist you further regarding the issues you may be experiencing on the App.
 
Thank you for choosing Oneplan for your insurance needs.

Kind Regards,
Oneplan