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Andrea D
1 reviews | Active since Jul 2014
01 Sept 2015, 16:30
Bank account debited after cancellation
We cancelled our policy with oneplan, they still continued to debit my bank account, we had to reverse the debit orders, after the 3rd month i had no money in my account, this incurred bank charges, i laid a complaint and was given a reference number via email REF: CAS-458910-W2TK4 on 17 July, i still have not heard anything from anyone.I am disgusted at their service and the way this entire thing was handled. I want my bank charges paid back into my bank account, as we cancelled our policy more than once, no one bothered to respond then either.
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Oneplan Insurance's replyOfficial
03 Sept 2015, 15:07Hello f***,
Thank you for bringing the above to our attention.
As per email correspondence, kindly note that your policy has been cancelled for the 01/08/2015.
Due to rejected debit orders that we have received since the 25/04/2015 there is no refund due to you.
Kindly also note that we have not attempted to debit your account after the 01/07/2015. SMS and Email communication has been sent to your nominated email address and mobile number informing you that your policy has been cancelled.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per email correspondence, kindly note that your policy has been cancelled for the 01/08/2015.
Due to rejected debit orders that we have received since the 25/04/2015 there is no refund due to you.
Kindly also note that we have not attempted to debit your account after the 01/07/2015. SMS and Email communication has been sent to your nominated email address and mobile number informing you that your policy has been cancelled.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply03 Sept 2015, 15:07
Official
Hello f***,
Thank you for bringing the above to our attention.
As per email correspondence, kindly note that your policy has been cancelled for the 01/08/2015.
Due to rejected debit orders that we have received since the 25/04/2015 there is no refund due to you.
Kindly also note that we have not attempted to debit your account after the 01/07/2015. SMS and Email communication has been sent to your nominated email address and mobile number informing you that your policy has been cancelled.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per email correspondence, kindly note that your policy has been cancelled for the 01/08/2015.
Due to rejected debit orders that we have received since the 25/04/2015 there is no refund due to you.
Kindly also note that we have not attempted to debit your account after the 01/07/2015. SMS and Email communication has been sent to your nominated email address and mobile number informing you that your policy has been cancelled.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department