Bad Treatment

Oneplan Car Insurance claiming department is very bad. I have submitted my claim or 05/05/2020, the treat from guys was not good. for the past 3 weeks I never heard anything from this guy about the status of my claim, so I had to call them using my air time once or twice a week to follow up on my claim. every time I follow up I as told "We are also doing follow up we will get back to you". after three weeks later I was told that my claim was rejected due to the following:

contravened the Disaster Management Act Regulations 2020, Code 3200, Regulation 31 (2) under both the Level 4 and 5 protocols set in place by Government

When I check this regulations here it is says:

(5) Any person who was not at their place of residence, or work before the lockdown period and who could not travel between provinces, metropolitan and distr ict areas during the lockdown, will be permitted, on a once-off basis, to return to their places of residence or work and will be required to stay in such place until the end of Alert Level 4.

I had an accident because I was moving from one place to another place where my work devices where kept, because I had to return to work on Monday 04-May-2020. I also requested that they tow my car from where it currently kept to another another place, since cost of around R2500 for towing the car.

but this never happened. the claim department kept saying request has been sent out to tow the car till today I am still waiting for them.

They are pulling this lock-down stunt, while they never sent out any communication about lock down.

Why the kept deducting money from my account while they know my car won't is not covered during lock down.