Bad services - OnePlan Medical Insurance

Your services is getting really ****ty. I have been with Oneplan Medical Insurance for the past few years, and to say the last year or so their services is getting worse by the day. Previously you can do a Dr visit, scrip meds claim via the app, submit the statement and proof of payment and there was no problem. Now, you must submit all kinds of documentation, proof of payments, details invoices etc before the claim could be paid or approved. If not submitted, you cant use your medical insurance app to submit a claim for OTC medication or anything else. They will put you 'on hold' until a piece of paper is received. Seriously, this is getting out of hand. I could not submit a claim via the app for a Dr appointment nor for scrip medication because they wanted a detailed invoice from Lancet for blood test done and paid for in March. I borrowed money to pay for my dr visit and to get my medication otherwise, I would still be waiting for to see the Dr. To be honest Oneplan is not doing their customers right. We are paying alot of money every month, just to be put 'on hold' due to a piece of paper..... I am looking for another medical insurer.