Bad Service, Wrong information Given
<p>Hi, to whoever reads this.</p> <p> </p> <p>I was told that after my very first payment I will be 30days waiting period.</p> <p>after more than 30days after waiting period I had to go to the doctor and on the app i requested a call me. (still have not yet received that call.</p> <p>I received a sms stating my card will be delver and yet I am still waiting for it.</p> <p>This morning i pressed the call me Butten again and Sifiso Mngomezulu call me. I asked him to cancel my plan as i am moving to Discovery Key Care Plus he then told me that I am only starting my 30days waiting period this month why cancel. I was not informed that after my second payment only the plan will start after 30days.</p> <p>I informed Sifiso Mngomezulu to send me the necessary steps and documents to cancel the plan he rudely then just ended the call. I was not done speaking.</p> <p>I received an email from him not apologising for the drop call so he did it with attention to do it.</p> <p>I want all my money back and I will not wait 30Days before cancelation.</p> <p> </p> <p>This is totally unacceptable treating a customer like that. I would also not recommend this plan to ANYONE</p> <p> </p>
Hi Amorique,
Thank you for taking the time to raise your frustrations.
As per our telephonic discussion, we have since listened to the telephonic interactions that you have had with us and the information you were given was correct and you were not mislead in anyway.
Your policy incepted on the 1st of May 2017 meaning that during the month of May you are within your 1 month waiting period for GP visits, Scripted medication, pathology and radiology. This waiting period ends tonight and you will be to claim for the above covers as of tomorrow.
What you were covered for immediately when your policy incepted was accident cover.
With regards to the cancellation of your policy, the policy has been cancelled as per your request for the 1st of July 2017.
Kind regards
Oneplan
Hi Amorique,
Thank you for taking the time to raise your frustrations.
As per our telephonic discussion, we have since listened to the telephonic interactions that you have had with us and the information you were given was correct and you were not mislead in anyway.
Your policy incepted on the 1st of May 2017 meaning that during the month of May you are within your 1 month waiting period for GP visits, Scripted medication, pathology and radiology. This waiting period ends tonight and you will be to claim for the above covers as of tomorrow.
What you were covered for immediately when your policy incepted was accident cover.
With regards to the cancellation of your policy, the policy has been cancelled as per your request for the 1st of July 2017.
Kind regards
Oneplan