GP
Gerrie P
1 reviews | Active since Jun 2015
03 Nov 2025, 17:01
Bad service seems to be the One Plan
Oneplan used to be good but they have taken a turn for the worse. They cover less for more contribution. What they forget is that we are now spoilt for choice. I have been with them for years but I think it has become time for change. Bad communication and app does not work. It was good while it lasted.
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Replies (1)
Oneplan Insurance's replyOfficial
03 Nov 2025, 18:46Dear Gerrie,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we will have a look into the matter at hand to address your concerns and provide feedback.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we will have a look into the matter at hand to address your concerns and provide feedback.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Nov 2025, 18:46
Official
Dear Gerrie,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we will have a look into the matter at hand to address your concerns and provide feedback.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we will have a look into the matter at hand to address your concerns and provide feedback.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.