IK
Ilse K
1 reviews | Active since Jun 2021
25 Feb 2025, 12:48
Bad service on Chat line
Pathetic service on the Whatsapp Chat Line. Kopano was the agent. Waited more then an hour for a simple question on my policy.
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Oneplan Insurance's replyOfficial
25 Feb 2025, 13:48Dear Ilse,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance. We have attempted to contact you on the phone number listed to discuss your concerns to no avail.
The matter is being addressed internally to avoid this being a regular occurrence.
Once again, we truly appreciate the opportunity to have a look into this and address the matter.
We truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance. We have attempted to contact you on the phone number listed to discuss your concerns to no avail.
The matter is being addressed internally to avoid this being a regular occurrence.
Once again, we truly appreciate the opportunity to have a look into this and address the matter.
We truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply25 Feb 2025, 13:48
Official
Dear Ilse,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance. We have attempted to contact you on the phone number listed to discuss your concerns to no avail.
The matter is being addressed internally to avoid this being a regular occurrence.
Once again, we truly appreciate the opportunity to have a look into this and address the matter.
We truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance. We have attempted to contact you on the phone number listed to discuss your concerns to no avail.
The matter is being addressed internally to avoid this being a regular occurrence.
Once again, we truly appreciate the opportunity to have a look into this and address the matter.
We truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.