1 reviews | Active since Jan 2025
Bad service not worth having them
If I could give no stars that would be better, nothing but lies when they first sign you up, when you ask for original recording they never get it for you. They do not tell you the setup in claims, had an emergency and because I was missed informed my claim was rejected had to pay them back R425/ R475 I payed it back and more but still they said I am in the negatives. I paid my full payment every month and paid more than I had to back on the negative amount, and the consultant I spike to the last time said as Ling as I pay my monthly fee and the see I do pay back on the negative amount in emergency they will help me, cone emergency I was unhelped by one plan pet insurance. I had nothing but hassles with them
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and deeply regret the frustration and inconvenience you’ve faced. Your feedback is incredibly important to us, as it helps us improve our processes. We understand how upsetting this situation must have been, especially when trying to claim for the first time.
We would like to bring to your attention that the non-premium balance on your policy has not been settled in full to recover the rejected claim on your policy. Due to this, no day-to-day claims can be processed on the policy as per policy wording.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We once again apologize for the inconvenience caused. Kind Regards Oneplan
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and deeply regret the frustration and inconvenience you’ve faced. Your feedback is incredibly important to us, as it helps us improve our processes. We understand how upsetting this situation must have been, especially when trying to claim for the first time.
We would like to bring to your attention that the non-premium balance on your policy has not been settled in full to recover the rejected claim on your policy. Due to this, no day-to-day claims can be processed on the policy as per policy wording.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We once again apologize for the inconvenience caused. Kind Regards Oneplan