K
Karabo
1 reviews | Active since Jun 2026
01 Jun 2026, 17:04
Bad service ,no pri...
Bad service ,no priority for their clients, cause frustration when coming to claims.. I am just so livid with this health insurance
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Replies (1)
Oneplan Insurance's replyOfficial
01 Jun 2026, 19:31Dear Karabo,
Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations.
Kindly note that we have escalated the matter to the relevant department for further investigation and assistance, and we have noted that assistance was provided on WhatsApp regarding your claims and clearing the non-premium balance that reflected incorrectly on your policy.
We hope the resolution of the matter helps restore your faith in our services.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations.
Kindly note that we have escalated the matter to the relevant department for further investigation and assistance, and we have noted that assistance was provided on WhatsApp regarding your claims and clearing the non-premium balance that reflected incorrectly on your policy.
We hope the resolution of the matter helps restore your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply01 Jun 2026, 19:31
Official
Dear Karabo,
Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations.
Kindly note that we have escalated the matter to the relevant department for further investigation and assistance, and we have noted that assistance was provided on WhatsApp regarding your claims and clearing the non-premium balance that reflected incorrectly on your policy.
We hope the resolution of the matter helps restore your faith in our services.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations.
Kindly note that we have escalated the matter to the relevant department for further investigation and assistance, and we have noted that assistance was provided on WhatsApp regarding your claims and clearing the non-premium balance that reflected incorrectly on your policy.
We hope the resolution of the matter helps restore your faith in our services.
Kind regards,
Oneplan.