NA
Nazmeera A
1 reviews | Active since Aug 2021
29 May 2023, 22:23
Bad service , just wants to debit your account
Bad service and **** ! Asked for banking details just to proceed with a quotation for medical insurance.
I did mention on numerous occasions to not be debited and was assured by consultant that I would not, however I received an sms to approve a debit which I did confirm.
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Oneplan Insurance's replyOfficial
30 May 2023, 09:38Good day Nazmeera,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our QA department assesses all sales calls to ensure that the correct information is provided to the client and that the policy terms and conditions are adhered to. This process also ensures that the client is not misled, and should the client be misled in any way the policy will be sent to the relevant department to ensure that the correct information is provided to the client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 May 2023, 09:38
Official
Good day Nazmeera,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that our QA department assesses all sales calls to ensure that the correct information is provided to the client and that the policy terms and conditions are adhered to. This process also ensures that the client is not misled, and should the client be misled in any way the policy will be sent to the relevant department to ensure that the correct information is provided to the client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan