Bad service is an understatement.

I've recently joined One plan. I'm starting to regret that decision. My claim has been approved on the 16th October 2015. You guys said it would take 7 working days. After 7 working days I phoned you guys and the lady from the call centre said it usually takes 7-21 working days. Which I was fine with, because I understand these kind of processes takes time. It is the 18th of November and I still haven't received anything. A month later!! I just got of the phone with one of your consultants and he said it should be payed in to my account next week Wednesday. My issue is obviously not with your consultants. You guys are so hasty to deduct money from my account which is understandable, because it's money that is owed to you but when the tables are turned there is no delivery. It is exactly a month and 2 days since my claim was approved. And where do you think the airtime/minutes come from of constantly having to phone you guys to follow up or query. Do I have start looking for other medical insurance who are willing to provide a better service!? Come on guys you need to improve on service delivery or else you are going to recieve many more complaints.