TJ
Tamaryn J
1 reviews | Active since Nov 2022
30 Nov 2022, 07:35
bad service from oneplan
good morning just want to share what happened to me l....i opened a policy with oneplan.....i than requested for it to be canceled as i was not gonna have funds to pay the policy.... i woke up thos morning only to find that they debited my money with the wrong amount and when i suspended there debit order on my banking app.....they are quick to take the money but not quick enough to refund the money back.....i really hope that this gets seen by oneplan....the money they took was everything i had left in my account for food to feed my children...
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Replies (3)
Oneplan Insurance's replyOfficial
30 Nov 2022, 08:35Good day Tamaryn,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy terms and conditions please note that any cancellation requests must be sent in writing to ***. Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month notice period for all cancellation requests.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy terms and conditions please note that any cancellation requests must be sent in writing to ***. Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month notice period for all cancellation requests.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Nov 2022, 08:35
Official
Good day Tamaryn,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy terms and conditions please note that any cancellation requests must be sent in writing to ***. Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month notice period for all cancellation requests.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy terms and conditions please note that any cancellation requests must be sent in writing to ***. Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one (1) calendar month notice period for all cancellation requests.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
TJ
Tamaryn J's updateReviewer Update
30 Nov 2022, 09:42but i was not informed of this wen i opened the policy and i was never sent any documents with regards to my policy i cannot be held responsible for this type of service from your staff.....i want my money back in my account before end of day as it was not my fault....it was your consaltant fault
TJ
Tamaryn J's update30 Nov 2022, 09:42
Reviewer Update
but i was not informed of this wen i opened the policy and i was never sent any documents with regards to my policy i cannot be held responsible for this type of service from your staff.....i want my money back in my account before end of day as it was not my fault....it was your consaltant fault
Oneplan Insurance's replyOfficial
30 Nov 2022, 12:09Good day Tamaryn,
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our discussion we have proceeded to cancel your policy, you will receive an email with confirmation of this. Your premium that has been debited will be refunded to your listed bank account. Kindly note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our discussion we have proceeded to cancel your policy, you will receive an email with confirmation of this. Your premium that has been debited will be refunded to your listed bank account. Kindly note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Nov 2022, 12:09
Official
Good day Tamaryn,
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our discussion we have proceeded to cancel your policy, you will receive an email with confirmation of this. Your premium that has been debited will be refunded to your listed bank account. Kindly note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our discussion we have proceeded to cancel your policy, you will receive an email with confirmation of this. Your premium that has been debited will be refunded to your listed bank account. Kindly note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan