PJ
Pieter J
1 reviews | Active since Dec 2018
05 Feb 2025, 11:22
Bad Service
The claims experience on the Pet Insurance is extremely bad. Advisors promises to contact you and then nothing happens. They also deduct money from a pet that is no longer on cover.
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Replies (1)
Oneplan Insurance's replyOfficial
05 Feb 2025, 11:43Dear Pieter,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply05 Feb 2025, 11:43
Official
Dear Pieter,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review. A consultant will be in contact with you to assist further.
Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.
Kind regards,
Oneplan.
Kind regards,
Oneplan.