sS
shentz S
1 reviews | Active since Dec 2016
23 Sept 2020, 12:14
Bad service during claim stage, as usual
Everytime I lodge a claim, the service I receive is extremely poor. We have 5 pets on the policy. I have lodged claims for routine care, all I get are automated responses saying claim has been declined due to insufficient info on the invoice however not noting exactly what is required. Someone called me yesterday, had no idea as to what's happening and cut the call. No call back received. EVERY SINGLE CLAIM HAS HAD A COMPLAINT. Please, train your agents or ask someone senior to handle my claims going forward (As I have requested countless times before)
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Oneplan Insurance's replyOfficial
29 Sept 2020, 15:38Hi Shenta,
From the outset we sincerely apologise that your experience with Oneplan has not been a pleasant one and apologise for the inconvenience that we have caused you. It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
From the outset we sincerely apologise that your experience with Oneplan has not been a pleasant one and apologise for the inconvenience that we have caused you. It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Please rest assured that this matter has been investigated and that measures have been put in place to ensure that we correct this moving forward.
As per our telephonic discussion earlier today, the claims have been re-assessed and approved accordingly.
Kind Regards
Oneplan
Kind Regards
Oneplan
Oneplan Insurance's reply29 Sept 2020, 15:38
Official
Hi Shenta,
From the outset we sincerely apologise that your experience with Oneplan has not been a pleasant one and apologise for the inconvenience that we have caused you. It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
From the outset we sincerely apologise that your experience with Oneplan has not been a pleasant one and apologise for the inconvenience that we have caused you. It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Please rest assured that this matter has been investigated and that measures have been put in place to ensure that we correct this moving forward.
As per our telephonic discussion earlier today, the claims have been re-assessed and approved accordingly.
Kind Regards
Oneplan
Kind Regards
Oneplan