JN
Jaco N
1 reviews | Active since May 2010
24 Aug 2021, 16:40
Bad service
Apparently, as per the client care consultant, an update request takes 8 days to be approved, I want to give Oneplan money and they can't get it approved haha, what a joke
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Oneplan Insurance's replyOfficial
24 Aug 2021, 17:31Good day Jaco,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused.
Kindly note as per our policy terms and conditions there is a 30 days notice period for any material changes to be effective on your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
As per our telephonic discussion, we have acknowledged your complaint and we have escalated the matter to the relevant department and one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused.
Kindly note as per our policy terms and conditions there is a 30 days notice period for any material changes to be effective on your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
As per our telephonic discussion, we have acknowledged your complaint and we have escalated the matter to the relevant department and one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Aug 2021, 17:31
Official
Good day Jaco,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused.
Kindly note as per our policy terms and conditions there is a 30 days notice period for any material changes to be effective on your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
As per our telephonic discussion, we have acknowledged your complaint and we have escalated the matter to the relevant department and one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused.
Kindly note as per our policy terms and conditions there is a 30 days notice period for any material changes to be effective on your policy. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
As per our telephonic discussion, we have acknowledged your complaint and we have escalated the matter to the relevant department and one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client.
Kind Regards,
Oneplan