Bad Service

I think I have had enough of Oneplan. Since I have taken out pet insurance with Oneplan I have had endless issues with Oneplan. So I took a plan and opted for Oneplan card. Card was issued or delivered during their promise time. I kept following up and being told the same thing that card will be sent. After 3 or 4 chats I followed up days later again I was told I never opted in for a Oneplan card and that is when I showed the agent that I did according to my policy. At this stage I was told that a new card will be ordered and I will have to wait another month. I escalated with a manager and a card was then sent to me the next business day. Now a week later I get a text that my account has been suspended due to an outstanding amount of R187.01. Yesterday I Got back onto a chat and I was then advised that they have corrected my account and credit my account today my account has been debited now leaving me without a cent in my bank account. I cannot reverse it and I desperately need to buy electricity. Oneplan my journey has been nothing but stressful and I regret even taking out this policy with you. I wish to cancel and want every Rand I paid in premiums refunded to me. I need to a plan of action immediately.