Bad service

I submitted a claim via email in December 2023 because I was still waiting on my card to be delivered - and had to keep following up on the claim and forwarding the email to a different agent every time , but not getting any feedback. Eventually I try using the whatsapp service, got an sms on 9 January that the claim is being assessed - its the 19 of January and I still have not received any feedback if the claim was approved. I will not recommend Oneplan pet insurance to anyone and is planning to cancel my plan because what is the point if this is the service I'm getting. I'm tired of calling and emailing and explaining the situation to a different agent. Useless.