BAD SERVICE

To whom it may concern

My wife had to go to the doctor 19/03/2020 and she could not load her funds as they said there is still a claim outstanding, so we look to find out what claim is still out standing and find that it was for the 06/01/2020 cause it was my son and wife that went to go see the doctor. It's so amazing that one plan has 4 different way's on communication but don't use 1. After phoning them they said cause the receipt only have my wife name on it and not my son that's why it was rejected. So this is now almost 2 months later. Not 1 management team leader is available as always.

I need to know something, they are so called tech savy as you can load your own funds, and yes you can only load funds for 1 person at a time so they can't even see what funds was loaded for who and what date???

I will NOT recommend one plan to anyone as this is not my first time with this problem!!!!!!!!!!!!