TG
Taricia G
1 reviews | Active since Mar 2013
30 Nov 2021, 14:55
Bad service and **** about settling an account, causing Tevin Gordon to be blacklisted
The service and empty promises from consultants has left Mr. Tevin Gordon blacklisted by Flora Clinic. A claim from casulty was logged many months ago and Oneplan promises that they made payment, they even reassured the accounts department at Flora Clinic. After many months of going back and forth, Flora placed him on ITC thinking that Oneplan paid the fees directly to him... When in fact One Plan consultants have been lying all the time and never paid the claim. As a patient I don't use the medical aid much and pay my account on time. How does this get corrected when my name is already blacklisted and a medical aid that doesn't care about anything. *** Tevin Gordon
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Oneplan Insurance's replyOfficial
30 Nov 2021, 16:27Good day Taricia,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do have Mr Gordon's best interest at heart.
We have contacted Ms Marlene in relation to the query and confirmed that all payments that reflected on our system in relation to Life Flora Clinic and to Dr Richards and partners were paid with regards to the Casualty claim for Mr Gordon. We have since proceeded to send the remittance and the proof of payment to the listed email addresses which confirms that payment was made to Life Flora Clinic on the 06/05/2021. Once we receive any outstanding invoices for the Casualty claim we will submit it to the relevant department.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have all our client's best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do have Mr Gordon's best interest at heart.
We have contacted Ms Marlene in relation to the query and confirmed that all payments that reflected on our system in relation to Life Flora Clinic and to Dr Richards and partners were paid with regards to the Casualty claim for Mr Gordon. We have since proceeded to send the remittance and the proof of payment to the listed email addresses which confirms that payment was made to Life Flora Clinic on the 06/05/2021. Once we receive any outstanding invoices for the Casualty claim we will submit it to the relevant department.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have all our client's best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Nov 2021, 16:27
Official
Good day Taricia,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do have Mr Gordon's best interest at heart.
We have contacted Ms Marlene in relation to the query and confirmed that all payments that reflected on our system in relation to Life Flora Clinic and to Dr Richards and partners were paid with regards to the Casualty claim for Mr Gordon. We have since proceeded to send the remittance and the proof of payment to the listed email addresses which confirms that payment was made to Life Flora Clinic on the 06/05/2021. Once we receive any outstanding invoices for the Casualty claim we will submit it to the relevant department.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have all our client's best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do have Mr Gordon's best interest at heart.
We have contacted Ms Marlene in relation to the query and confirmed that all payments that reflected on our system in relation to Life Flora Clinic and to Dr Richards and partners were paid with regards to the Casualty claim for Mr Gordon. We have since proceeded to send the remittance and the proof of payment to the listed email addresses which confirms that payment was made to Life Flora Clinic on the 06/05/2021. Once we receive any outstanding invoices for the Casualty claim we will submit it to the relevant department.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have all our client's best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan