JS
Jill S
1 reviews | Active since Feb 2020
26 Feb 2020, 01:16
Bad service and 3 month waiting period for a card
Joined One Plan health insurance 3 months ago and I’m still waiting on my membership card. I message them everyday and all they say is in the week. And it’s 12 weeks later and nothing! My daughter is sick and all can say is I’m sorry you can claim it back after I pay for doctor. Service is bad and three months for membership card is bad. I understand waiting period but I send my membership certificate of my previous medical aid so waiting period shouldn’t reflect on me
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Oneplan Insurance's replyOfficial
30 Mar 2020, 18:59Good day Jill,
We thank you for your contentions raised and would like to apologies for any inconvenience caused.
We would like to thank you for your patience and allowing us the opportunity to rectify the above.
Please don't hesitate to pop us a message on those platforms for further assistance.
We thank you for your contentions raised and would like to apologies for any inconvenience caused.
We would like to thank you for your patience and allowing us the opportunity to rectify the above.
Please don't hesitate to pop us a message on those platforms for further assistance.
Kind regards,
Oneplan
Oneplan
Oneplan Insurance's reply30 Mar 2020, 18:59
Official
Good day Jill,
We thank you for your contentions raised and would like to apologies for any inconvenience caused.
We would like to thank you for your patience and allowing us the opportunity to rectify the above.
Please don't hesitate to pop us a message on those platforms for further assistance.
We thank you for your contentions raised and would like to apologies for any inconvenience caused.
We would like to thank you for your patience and allowing us the opportunity to rectify the above.
Please don't hesitate to pop us a message on those platforms for further assistance.
Kind regards,
Oneplan
Oneplan