1 reviews | Active since Jul 2018
Bad service
Good day I do not know were to start, My Mom phone me hysterical, she could not get on the ONELAN app and try to phone more than once. She phone me very upset and worried about my Dad. He was not responding to her calling him as she is Covid positive and was in a different room, as she did not get any response from him she went to see if he is okay, and he was not. My father had a fever and battling breathing and had some chest pains. I tried more than one hour to get a ambulance to go and assist him. I had to phone net care 24 directly because one plan just give me a intro about the options were the first option is emergency assistance were NO one assisted me. I added the number for WhatsApp on my phone were I only got a reply after 45min.
This is the worst plan I have every deal with.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we would like to assist further in this regard as we do have your dad's best interests at heart. We will require your policy details to further investigate the matter. Kindly provide us with your policy number or the policy owners ID number so we may assist further. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we would like to assist further in this regard as we do have your dad's best interests at heart. We will require your policy details to further investigate the matter. Kindly provide us with your policy number or the policy owners ID number so we may assist further. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan