AH
Amy H
1 reviews | Active since Apr 2020
24 Nov 2020, 15:03
Bad service
I received very bad service from OnePlan pet insurance.
I asked them last week to cancel my policy when they phoned me I ask please to call me after 4pm. Since Thursday 20/11/2020 they keep on calling me at the times when I cannot answer.
I asked you guys now to cancel my policy immediately and don't call me!!
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Oneplan Insurance's replyOfficial
24 Nov 2020, 16:45Good day Amy,
Thank you for taking the time to bring this to our attention. We tried contacting you after 4pm to no avail.
We would like to sincerely apologize for the inconvenience caused. Kindly note we have been attempting to call you to acquire more information and to facilitate the cancelation process.
We have since proceeded to cancel your policy and will send you an email with confirmation of this. Kindly note your policy has been set to cancel for the 01 January 2021, as per our policy terms and conditions a 30 days notice period is require upon cancelation.
We hope to have you part of the Oneplan family again someday in the future
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We tried contacting you after 4pm to no avail.
We would like to sincerely apologize for the inconvenience caused. Kindly note we have been attempting to call you to acquire more information and to facilitate the cancelation process.
We have since proceeded to cancel your policy and will send you an email with confirmation of this. Kindly note your policy has been set to cancel for the 01 January 2021, as per our policy terms and conditions a 30 days notice period is require upon cancelation.
We hope to have you part of the Oneplan family again someday in the future
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Nov 2020, 16:45
Official
Good day Amy,
Thank you for taking the time to bring this to our attention. We tried contacting you after 4pm to no avail.
We would like to sincerely apologize for the inconvenience caused. Kindly note we have been attempting to call you to acquire more information and to facilitate the cancelation process.
We have since proceeded to cancel your policy and will send you an email with confirmation of this. Kindly note your policy has been set to cancel for the 01 January 2021, as per our policy terms and conditions a 30 days notice period is require upon cancelation.
We hope to have you part of the Oneplan family again someday in the future
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We tried contacting you after 4pm to no avail.
We would like to sincerely apologize for the inconvenience caused. Kindly note we have been attempting to call you to acquire more information and to facilitate the cancelation process.
We have since proceeded to cancel your policy and will send you an email with confirmation of this. Kindly note your policy has been set to cancel for the 01 January 2021, as per our policy terms and conditions a 30 days notice period is require upon cancelation.
We hope to have you part of the Oneplan family again someday in the future
Kind Regards,
Oneplan