DM
Dalitso M
1 reviews | Active since Feb 2022
19 Jun 2024, 18:51
Bad service
I had cancelled an insurance , I get request of payment they are going to debit on 25 of the current month . How so when I had spoken with a consultant and lastly please send me a cancellation letter it is required by my current insurer .
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Replies (1)
Oneplan Insurance's replyOfficial
20 Jun 2024, 08:32Dear Dalitso,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that your policy cancelation was effective from the 01st of June 2024. Please ignore any communication that you received as the policy has been cancelled on our system and electronic communication has been sent to your listed email address with confirmation of the cancelation.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that your policy cancelation was effective from the 01st of June 2024. Please ignore any communication that you received as the policy has been cancelled on our system and electronic communication has been sent to your listed email address with confirmation of the cancelation.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Jun 2024, 08:32
Official
Dear Dalitso,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that your policy cancelation was effective from the 01st of June 2024. Please ignore any communication that you received as the policy has been cancelled on our system and electronic communication has been sent to your listed email address with confirmation of the cancelation.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and processes to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that your policy cancelation was effective from the 01st of June 2024. Please ignore any communication that you received as the policy has been cancelled on our system and electronic communication has been sent to your listed email address with confirmation of the cancelation.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan