1 reviews | Active since Feb 2020
BAD SERVICE
It has now been a month since I have been notified that my card will be delivered. I have spent 4 days waiting at home to have my card delivered. I have instructed both the insurance co and the courier to not hoot at the gate but to call me on my phone when they get to my house. Last week I gave Oneplan one more opportunity until 12 today. Well that has come and gone. I called Oneplan @ 11 and I was asked to wait by the consultant, She will "run" to the card division and find out what is happening. She must still be running as I have not heard from her. If this is the manner as how they deal with a Oneplan Family member - how they advertise themselves - I am very scared on how they will deal with my future interactions with them.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
The courier informed me that their drivers do not use cell phones but mobile phones with a prefix number of 087.....
As a rule I NEVER answer calls from these numbers as there are to many companies that call to sell unwanted products.
Maybe the courier company can get their IT department to actually have the name of the company displayed when the drivers call the customers they are making deliveries to??
I therefor apologize for not answering the courier calls on the dates they tried to make the deliveries.
The courier informed me that their drivers do not use cell phones but mobile phones with a prefix number of 087.....
As a rule I NEVER answer calls from these numbers as there are to many companies that call to sell unwanted products.
Maybe the courier company can get their IT department to actually have the name of the company displayed when the drivers call the customers they are making deliveries to??
I therefor apologize for not answering the courier calls on the dates they tried to make the deliveries.