1 reviews | Active since May 2023
Bad service
We the public were asked to vote for best animal insurance, and we voted for oneplan. But now that we voted for them now they don't care at all. My oneplan card was send to me last week 22 November 2025 and on Monday 24 they informed me that the card is on its way and that I must make sure that someone is there all the time, later that day they inform me that they couldn't deliver the card dew to the weather but it will be delivered the next day 26 November . At 9:30 the morning I received a message that the card is on its way with the delivery and I must have my id and tracking number ready, by 16:30 I contacted them and ask when my card will be delivered as I am waiting the whole day, they responded that the delivery can be until 18:30, I am still waiting. I contacted Oneplan and they respond that it will be delivered today 27 November and I ask them what time but they cant give me a time. They do use a 3rd party for deliveries, but its not my choice its theirs and still I have no answer. I am working in Pretoria and cant just be there in a snap of a finger, why such bad service ? if you choose that delivery company then you must make sure they deliver on time. This is bad for your reputation, if people voted for you and now you cant deliver. please step up and deliver to your promise you stand for.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
We are truly sorry for the frustration caused by the delays in receiving your Oneplan card. This is certainly not the level of service we aim to provide, and we understand how difficult it must be to wait multiple days with no clear delivery timeframe—especially when you’re unable to be home during work hours.
While we do make use of a third-party courier, the responsibility to ensure a smooth and timely delivery process remains ours, and we apologise that this has not been your experience. We appreciate you bringing this to our attention, as it helps us identify where we need to improve.
Kindly note that we will make a follow-up on the delivery of the card and ensure you receive it soon.
Thank you again for your patience, and for supporting us during the voting period. We value your trust and are committed to restoring your confidence in our service.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
We are truly sorry for the frustration caused by the delays in receiving your Oneplan card. This is certainly not the level of service we aim to provide, and we understand how difficult it must be to wait multiple days with no clear delivery timeframe—especially when you’re unable to be home during work hours.
While we do make use of a third-party courier, the responsibility to ensure a smooth and timely delivery process remains ours, and we apologise that this has not been your experience. We appreciate you bringing this to our attention, as it helps us identify where we need to improve.
Kindly note that we will make a follow-up on the delivery of the card and ensure you receive it soon.
Thank you again for your patience, and for supporting us during the voting period. We value your trust and are committed to restoring your confidence in our service.
Kind regards,
Oneplan.