1 reviews | Active since Dec 2015
Bad service
I took out pet insurance with your company almost 3 months ago, I opted for the tech savvy option where a card will be sent to me within 30 days after 1st payment goes off. It is now 3 months almost and I’m still waiting. I kept sending WhatsApp messages to follow up and was told each time my card was ordered a few times. Today I jumped onto WhatsApp chat again and I was advised by Shannen that I have never opted in for a card. I then sent a screenshot of what I opted in for and there it shows a card was opted in for. So I want to say that as a new customer on board my experience thus far is not great and I just don’t want to imagine what it will be like in future. I would like a manager to contact me to have this resolved. I want to take my dog for his vaccination end of this month now I can’t.
Thank you for taking the time to bring this matter to our attention. We sincerely regret the inconvenience and frustration caused by the delay and the miscommunication regarding your pet insurance card.
Please accept our apologies for the less than satisfactory experience you have encountered as a new customer. We fully understand the urgency of having your card available for your dog’s upcoming vaccination and are committed to resolving this issue promptly.
A member of our management team will contact you directly to address your concerns and ensure a swift resolution.
We appreciate your patience and understanding.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention. We sincerely regret the inconvenience and frustration caused by the delay and the miscommunication regarding your pet insurance card.
Please accept our apologies for the less than satisfactory experience you have encountered as a new customer. We fully understand the urgency of having your card available for your dog’s upcoming vaccination and are committed to resolving this issue promptly.
A member of our management team will contact you directly to address your concerns and ensure a swift resolution.
We appreciate your patience and understanding.
Kind regards,
Oneplan.