bad service

I called one Plan customer service on the 14/12/2015, so that i can be assisted in getting over the counter medication, ever since its been a nightmare and my calls are being avoided by Sanele i've called more than 2 times a day spoken to 3 different people, and i'm not getting feedback, i've requested to cancel the policy but still haven't received any documentation from him, today is the 2015/12/29 i still haven't been assisted. my calls keep being put on hold and sent from Pillar to post. i would never advice anyone to ever take a policy, i regret even referring my colleagues to take the policy out.