DS
DESIREE S
1 reviews | Active since Mar 2009
08 Sept 2015, 09:18
BAD SERVICE!!!
i TRIED TO LOAD FUNDS ON MY MUMS CARD TO SEE A GP AND THE RESPONSE I RECEIVED WAS THAT SHE IS OWING MONEY WHICH IS A LIE I SUGGEST YOU GET YOUR ACCOUNT IN ORDER,PLEASE CALL ME AS I AM VERY UPSET,I WILL CHANGE MY SERVICE PROVIDER IF I DONT GET A CALL TODAY
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Oneplan Insurance's replyOfficial
08 Sept 2015, 09:37Hello yardley,
Thank you for taking the time to discuss your above complaint with me.
As confirmed, mums policy is update to date from an account perspective and I pick up that you loaded a claim at 09:13 this morning via our USSD service.
I further confirm that we where offline at the time thus the claim was unable to be processed, however the good news is that we are current online and I have loaded a general practitioner visit as discussed.
Please feel free to contact us directly should you require any further assistance.
Kind Regards
Ronald Govender
Oneplan Customer Care
Thank you for taking the time to discuss your above complaint with me.
As confirmed, mums policy is update to date from an account perspective and I pick up that you loaded a claim at 09:13 this morning via our USSD service.
I further confirm that we where offline at the time thus the claim was unable to be processed, however the good news is that we are current online and I have loaded a general practitioner visit as discussed.
Please feel free to contact us directly should you require any further assistance.
Kind Regards
Ronald Govender
Oneplan Customer Care
Oneplan Insurance's reply08 Sept 2015, 09:37
Official
Hello yardley,
Thank you for taking the time to discuss your above complaint with me.
As confirmed, mums policy is update to date from an account perspective and I pick up that you loaded a claim at 09:13 this morning via our USSD service.
I further confirm that we where offline at the time thus the claim was unable to be processed, however the good news is that we are current online and I have loaded a general practitioner visit as discussed.
Please feel free to contact us directly should you require any further assistance.
Kind Regards
Ronald Govender
Oneplan Customer Care
Thank you for taking the time to discuss your above complaint with me.
As confirmed, mums policy is update to date from an account perspective and I pick up that you loaded a claim at 09:13 this morning via our USSD service.
I further confirm that we where offline at the time thus the claim was unable to be processed, however the good news is that we are current online and I have loaded a general practitioner visit as discussed.
Please feel free to contact us directly should you require any further assistance.
Kind Regards
Ronald Govender
Oneplan Customer Care