tJ
tsiyetso J
1 reviews | Active since Oct 2014
26 Aug 2015, 10:27
bad service
I went to the on the 3rd of august 2015 after I send them the proof of consultation and medication, they send me an email that the stamp is not clear then I went back to the doctor again for the stamp it was clear then I send it again to claim department after I fone them they told me the stamp is not clear again but when I view my email the stamp is very clear and visible now I don't know what must I say to the doctor again cause now they say I must pay R222 and I can't put any claim before this one is validated. My child is sick by now I can't claim I have to take her to clinic but I've got medial insurance that am paying every month am depressed I wish I could cancel it cause is useless.
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Oneplan Insurance's replyOfficial
26 Aug 2015, 13:57Hello j0hane,
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have contacted the doctor (as a once of leniency) and obtained the detailed account statement which our claims department has assessed and approved accordingly.
Kindly also note that these funds will not be debited off your account as we have set a credit to the statement for the R222.00.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have contacted the doctor (as a once of leniency) and obtained the detailed account statement which our claims department has assessed and approved accordingly.
Kindly also note that these funds will not be debited off your account as we have set a credit to the statement for the R222.00.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply26 Aug 2015, 13:57
Official
Hello j0hane,
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have contacted the doctor (as a once of leniency) and obtained the detailed account statement which our claims department has assessed and approved accordingly.
Kindly also note that these funds will not be debited off your account as we have set a credit to the statement for the R222.00.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have contacted the doctor (as a once of leniency) and obtained the detailed account statement which our claims department has assessed and approved accordingly.
Kindly also note that these funds will not be debited off your account as we have set a credit to the statement for the R222.00.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department