1 reviews | Active since Jun 2017
Bad Service
<p>I would like to take this opportunity to inform everyone how bad Oneplan Health Insurance is. I started with them in 2016 and cancelled with them in Feb 2017. Sending my cancelation letter on Email to the cancelations department within 5 min, someone contacted me back they will give me a free holiday if I would not cancel with them. Stating that I have already signed with a new medical aid. Since Feb they are still debit ordering my account every single month and I have to reverse the payment every month and I also contacted them every single month stating that I have cancelled and I have the recording available stating that someone contacted me with regards to my cancellation. At this point I am so angry and upset with Oneplan and will never recommend them to anyone. This morning my account was debited double!</p>
Hi Monique,
Thank you for taking the time to raise your complaint.
As per our telephonic discussion, we had a technical problem where your policy was incorrectly reinstated after you had requested for it to be cancelled.
Please rest assured that this has been corrected and a permanent fix has been put in place to ensure that a repetition doesn't occur.
Once again we apologise for the inconvenience caused.
Kind Regards
OnePlan
Hi Monique,
Thank you for taking the time to raise your complaint.
As per our telephonic discussion, we had a technical problem where your policy was incorrectly reinstated after you had requested for it to be cancelled.
Please rest assured that this has been corrected and a permanent fix has been put in place to ensure that a repetition doesn't occur.
Once again we apologise for the inconvenience caused.
Kind Regards
OnePlan