BAD SERVICE

<p>On the 21/3 my husband had a stroke and was rushed to mediclinic. Oneplan's phones were not working and I was unable to get authorization. So I had no choice but to pay the clinic as aprivate patient. I paid for the admission, ER consultation, MRI, and the physician that took over my husband's case.</p> <p>Eventually late in the afternoon of the 21/3, after sending repeted emails, someone called me and said they would send claim forms as it was too late for a hospital authorization. A lady by the name of Lillian called me and told me that the phones had been out of order.</p> <p>After many calls and a lot of pressure from us, I got refunded the clinic payment.</p> <p>I have sent all the documents that Oneplan requested, clearly marked with the accounts that I had paid personally. </p> <p>On the 2/5 I called them again to find out why I had not been refunded the amounts I paid and found out that Oneplan had paid all the people I had paid, again, instead of refunding me! The lady that answered my call PROMISED to call me back within a few hours, well its now three days later and I have not received any calls or even an email.</p> <p>This is terrible service and I do not recommend this company to anyone. This is our first big claim with them and its just been frustrating and they are a bunch of *****.</p> <p>Before anyone answers me on this review, please go and listen to all the recordings of my numerous phone calls and see how your telesales people lie to your clients.</p> <p>I am now having to call all the service providers myself in order to claim my money back. This is very very difficult with a husband that is recooperating from a stroke at home.</p> <p>I WILL NEVER RECOMMEND ONEPLAN TO ANYONE.</p>