Bad service

<p>Earlier this year i was intrigued by a Facebook add on the policies provided by One plan for my new-born Jack Russell. However, after a month, i could not wait to receive my card before i could take baby for he's injections so i paid for it. Today is +-five months and although Oneplan had been collecting their monthly installments via debit order. I have still not received my card.</p> <p> </p> <p>I have made a scene on social media about this as baby is now sick and i do not have the financial means to take him to the vet. About 5 minutes ago i received a call from oneplan to say my card will arrive latest on Wednesday. I told them, have they sent my card when they were supposed to, baby would have been sorted this morning. Also, if they did not take my money without written consent, i would have money to look after baby. They then informed that all consent is given telephonically.</p> <p> </p> <p>My question, if all consent is given telephonically, you would have the right to run the debit order yes. But i would also have my card. I saw on Facebook that donations were made to other pet owners who is well off and i have a little one that needs medical attention.</p> <p> </p> <p>I therefore demand that i get refunded the installments that were deducted for March, April and May no later than Tuesday 14 June 2016 so that i can have my pet attended to. </p>