Bad online client service with Anele from One Plan

I am currently with a different company but wanted to move over to one plan. I have spoken to Anele from the One plan website online chat. She is so unhelpful. She just copies and paste the same things over and over and takes ages to reply to my questions. I am asking her questions about this as it pays out before going to the vet unlike my current insurance. She then said she can not answer my questions I must send her my number she will get someone to call me, In other words you just want to push me onto someone else. This is pethic customer service. You should close this facility down or train your staff on how to help clients instead making us go around from person to person.