lL
lady L
1 reviews | Active since Jun 2020
04 Oct 2022, 21:40
Bad medical insurance
What a bad decision I have ever made, trusting oneplan with my life. I called oneplan around 12 and let them know about hospital referral and I was in bad condition..they referred me sunward hospital. When I get to the hospital, I was told that they don't use oneplan anymore as they don't pay. We tried calling them until 4 pm no answer , no one answered and I had to leave as I didn't have money. Until now they haven't even helped me via their whatsapp. I'm in pain and I can't even breathe and when I needed them most they decided to keep quite. I cried so much as I have been paying them without any problems..I'm done with them..don't ever trust this insurance.
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Replies (1)
Oneplan Insurance's replyOfficial
05 Oct 2022, 12:13Good day Lady,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We would like to offer our sincerest apologies for any inconvenience caused. We do have your best interest at heart and wish that you have a speedy recovery.
As per our telephonic conversation, the authorization for Casualty was provided and we are in contact with Sunward Park Hospital requesting more information on the above matter.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we are dealing with it accordingly; we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We would like to offer our sincerest apologies for any inconvenience caused. We do have your best interest at heart and wish that you have a speedy recovery.
As per our telephonic conversation, the authorization for Casualty was provided and we are in contact with Sunward Park Hospital requesting more information on the above matter.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we are dealing with it accordingly; we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Oct 2022, 12:13
Official
Good day Lady,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We would like to offer our sincerest apologies for any inconvenience caused. We do have your best interest at heart and wish that you have a speedy recovery.
As per our telephonic conversation, the authorization for Casualty was provided and we are in contact with Sunward Park Hospital requesting more information on the above matter.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we are dealing with it accordingly; we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We would like to offer our sincerest apologies for any inconvenience caused. We do have your best interest at heart and wish that you have a speedy recovery.
As per our telephonic conversation, the authorization for Casualty was provided and we are in contact with Sunward Park Hospital requesting more information on the above matter.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we are dealing with it accordingly; we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan