GL
Gabby L
1 reviews | Active since Mar 2015
06 May 2015, 10:33
BAD MEDICAL AID
This medical aid, offers nothing to its customers, every claim, there is a reason for not paying out. A medical aid is exactly that an aid to help pay medical bills. I have been paying this medical aid for 2 years and have only been paid out twice. I then get an sms from them telling me that i owe them R200, I owe them what...? A laughting matter, I pay my installments every month, I can never claim, I then get told that I owe them R200, for what I ask and get no response, then find that my account as been debited with R200. No explaination nothing. Please be careful with the medical aid you choose as they take your money and give you nothing back. I will be cancelling my membership immediately.
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Replies (1)0
Replies (1)Oneplan Insurance's replyOfficial
06 May 2015, 11:16Hello char****og,
Thank you for bringing the above to our attention.
Please note that the R200.00 is for an excess amount relating to the emergency accident claim in July last year.
Kindly also note that communication has been sent to you via SMS on the 13/04/2015 informing you as to why R200.00 would be debited off your account.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that the R200.00 is for an excess amount relating to the emergency accident claim in July last year.
Kindly also note that communication has been sent to you via SMS on the 13/04/2015 informing you as to why R200.00 would be debited off your account.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply06 May 2015, 11:16
Official
Hello char****og,
Thank you for bringing the above to our attention.
Please note that the R200.00 is for an excess amount relating to the emergency accident claim in July last year.
Kindly also note that communication has been sent to you via SMS on the 13/04/2015 informing you as to why R200.00 would be debited off your account.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that the R200.00 is for an excess amount relating to the emergency accident claim in July last year.
Kindly also note that communication has been sent to you via SMS on the 13/04/2015 informing you as to why R200.00 would be debited off your account.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
