CN
Celine N
1 reviews | Active since May 2026
29 May 2026, 10:07
Bad feedback services
I've been trying to get ahold of someone to get back to me regarding my insurance, when you were professional and quick to help to get me insured, now we have to struggle with canceling since my puppy passed unexpectedly from a seizure. I've left many emails that won't be responded to.
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Replies (1)
Oneplan Insurance's replyOfficial
29 May 2026, 10:42Dear Celine,
Thank you for taking the time to share your experience with us.
We would like to extend our sincere condolences for your recent loss. We understand that this is an incredibly difficult time, and we regret any additional stress or frustration you have experienced while trying to process the removal of your pet from the policy.
Following a review of your query, we would like to clarify that we have noted that you sent the cancellation request to our do-not-reply address. Due to this, the mail could not route through to the relevant department. We will forward the mail to the relevant team for further assistance and a consultant will be in contact with you to assist with the request.
Kindly note that cancellation requests should be sent to *** with your policy number in the subject line and you will get an auto-response with a ticket/reference number to acknowledge your request and advise of the turnaround time for a consultant to get back to you.
Additionally, we would like to clarify that the request is still within the turnaround time for a consultant to reach you and assist further as it was submitted on 28/05/2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us.
We would like to extend our sincere condolences for your recent loss. We understand that this is an incredibly difficult time, and we regret any additional stress or frustration you have experienced while trying to process the removal of your pet from the policy.
Following a review of your query, we would like to clarify that we have noted that you sent the cancellation request to our do-not-reply address. Due to this, the mail could not route through to the relevant department. We will forward the mail to the relevant team for further assistance and a consultant will be in contact with you to assist with the request.
Kindly note that cancellation requests should be sent to *** with your policy number in the subject line and you will get an auto-response with a ticket/reference number to acknowledge your request and advise of the turnaround time for a consultant to get back to you.
Additionally, we would like to clarify that the request is still within the turnaround time for a consultant to reach you and assist further as it was submitted on 28/05/2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 May 2026, 10:42
Official
Dear Celine,
Thank you for taking the time to share your experience with us.
We would like to extend our sincere condolences for your recent loss. We understand that this is an incredibly difficult time, and we regret any additional stress or frustration you have experienced while trying to process the removal of your pet from the policy.
Following a review of your query, we would like to clarify that we have noted that you sent the cancellation request to our do-not-reply address. Due to this, the mail could not route through to the relevant department. We will forward the mail to the relevant team for further assistance and a consultant will be in contact with you to assist with the request.
Kindly note that cancellation requests should be sent to *** with your policy number in the subject line and you will get an auto-response with a ticket/reference number to acknowledge your request and advise of the turnaround time for a consultant to get back to you.
Additionally, we would like to clarify that the request is still within the turnaround time for a consultant to reach you and assist further as it was submitted on 28/05/2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us.
We would like to extend our sincere condolences for your recent loss. We understand that this is an incredibly difficult time, and we regret any additional stress or frustration you have experienced while trying to process the removal of your pet from the policy.
Following a review of your query, we would like to clarify that we have noted that you sent the cancellation request to our do-not-reply address. Due to this, the mail could not route through to the relevant department. We will forward the mail to the relevant team for further assistance and a consultant will be in contact with you to assist with the request.
Kindly note that cancellation requests should be sent to *** with your policy number in the subject line and you will get an auto-response with a ticket/reference number to acknowledge your request and advise of the turnaround time for a consultant to get back to you.
Additionally, we would like to clarify that the request is still within the turnaround time for a consultant to reach you and assist further as it was submitted on 28/05/2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust that this clarifies the matter.
Kind regards,
Oneplan.